Access to our website is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time or for any period.
We will use our reasonable endeavors to make the website available but cannot guarantee that the website will operate continuously or without interruptions or be error-free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of the website and in particular you must not attempt to circumvent security, tamper with, hack into or otherwise disrupt any computer system, server, website, router or any other internet connected device. You are also advised to use the appropriate antivirus software before and during access to the website.
We reserve the right at any time to suspend or terminate your access to or use of the website.
We are the owner of all copyright and other intellectual property rights in any material contained on the website.
You may access any part of the website and download or copy material for personal non-commercial use only. The intellectual property rights in such material shall be retained by Aletraris Furniture.
You may not remove any copyright, trademark or intellectual property notices contained in the original material from any material downloaded or copied from the website.
Copying, distributing or any use of the material contained on the website for any commercial purpose is prohibited.
You may not create a database by systematically downloading substantial parts of the website.
The website contains trademarks which belong to Aletraris Furniture or which have been licensed to Aletraris Furniture by the trademark owners. Any use of these trademarks by you is forbidden unless prior written permission has been obtained from the trademark owner. Aletraris Furniture will take legal action against any individual or organization which seeks to use Aletraris Furniture name, material, logos or trademarks for unlawful purposes.
2. Delivery Terms
We will deliver to the delivery address specified on your order for delivery. Delivery and also assembly of all the furniture at your premises is free of charge on all orders in all parts of Cyprus that are under the control of the Republic of Cyprus with our premium delivery service. It is your responsibility to be available to accept delivery at the delivery address or location on the day of delivery. If you want to take your order abroad, we are happy to deliver to your shipping agent for onward transfer.
Some of our furniture is larger than you may expect especially sofas. Please always check the measurements of the goods that you are buying to make sure there is enough space at the delivery address for delivery to take place and that once the product is delivered, it will fit in your room. Prior to the delivery, you must ensure that there is sufficient access and space to complete the delivery and that all staircases and lifts providing access are suitable for the delivery. You must ensure that your property and the delivery area are safe for the delivery staff.
To ensure the smooth delivery of your order, you must give us as much detail as possible in advance about particular features of the delivery address which may affect the delivery (for example: are there any height, width or weight restrictions? Are there any parking restrictions? Will delivery be at non-ground floor level? Is access to the delivery location made difficult due to narrow doors or staircases?). If the delivery is to be into a business building, are there any restrictions in terms of the opening hours? If you are not sure then please contact us and we will be happy to advise you accordingly.
In the event of any unforeseen circumstances (including without limitation lorry breakdown, traffic accident and major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.
3. Returns Policy
Cancellations and changes on your orders for furniture in stock are only accepted before the delivery of your items ordered. For items ordered which are not in stock, cancellation or changes on your orders are accepted only within 24 hours from the date your order has been confirmed. Please note that after delivery is made to your premises, we are not able to accept any return of furniture or order cancellation or offer any refund or exchange of your furniture delivered.
On cancellation, money will be refunded through the mode by which payment was effected. Refund will be made within 14 working days of acceptance of order cancellation.
Information which we collect about you
We may collect and process the following information about you:
- Information which you provide to us from any of the input areas within the website
- Information which you provide to us by any other means including (without limitation) telephone, fax, e-mail or post.
- If you contact us we may keep a record of that correspondence.
How we use your personal information
We use personal information held about you in the following ways:
- To process your order.
- To notify you about changes to our service.
- To ensure that content from our website is presented in the most effective manner for you and for your computer.
- To keep you informed (with your consent) by electronic means or other means of information about specific services or products that we think may be of interest to you.
5. Communicating with you
- The information we collect from you in connection with your order will include (without limitation) your name, postal and e-mail address, telephone numbers both home and mobile. If any of these details change, it is important that you tell us straight away so that we can communicate with you about your order.
- We will normally communicate with you by phone or electronic means in respect of any order made by you.
- You may contact us by any of the methods set out on our Contact Us page of the website.
Commercial mailings from Aletraris Furniture
From time to time we may use personal information to send you general information by post, email or SMS such as (without limitation) information relating to our products and services.
In addition, from time to time we would like to make use of your personal information to send you promotional information about (without limitation) products and services which may be of interest to you.