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F.A.Q

Frequently ask questions

1. When can I expect delivery?

Delivery is usually made within five working days. However if for some reason you require it sooner, then this can be arranged. Please talk with our sales staff.


2. What do I do if I do not want to order online?

You could tell us directly to place your order. Please ask for a sales representative between the hours of 9am to 6pm on Monday, Tuesday, Thursday and Friday and from 9am to 2pm on Wednesday and Saturday.


3. Do you provide any warranty on the furniture?

All furniture carry a 2-year warranty.


4. Is there any extra charge on the final prices?

There is no extra charge on the final prices that you get on your order. Delivery and also assembly of the furniture are offered free of charge.


5. Can I visit your showroom to see the relevant furniture that we are interested to buy?

Our showroom in Nicosia has all furniture on display and is open from Monday to Saturday. Monday, Tuesday, Thursday and Friday opening is 9am to 6 pm and Wednesday and Saturday opening is 9am to 2pm.


6. What if I would like to order an item in a colour which is not available from stock?

You would rather talk to us directly to place your order so that we inform you about the colours that can be available for order for the relevant item.


7. Is my payment secured?

JCC gateway payment solution is easy to use and meets all the required security standards. 


8. How can I get an Aletraris Furniture catalogue?

You can download our latest product catalogue from our main page by clicking on the right button. If you are a hotel/ restaurant/ cafe customer, you can download the latest Contract Catalogue by click on the right button on our main page.


9. Does Aletraris Furniture have support for disabled shoppers?

Our showroom in Nicosia has parking for disabled visitors. Further, our main entrance doors are automatically opened. Our three floor building has elevator and also accessible ramps and restrooms.


10. What if I have a question or comment or concern about your products or services?

If you have purchased or plan to purchase furniture from us and have any comments or questions about the relevant items or services, please contact us directly at 22-591391 or send us an e-mail at furniture@aletraris.com and we would be happy to discuss all issues related to our products or services that we provide.


11. Where are your furniture manufactured?

We have furniture suppliers from Italy, Spain, Portugal, Austria, Greece, China, Indonesia and Malaysia.